For The Record – effective recording for child and youth work

by | Mar 18, 2024

Recording – from case notes to formal reports – is essential to effectively work with children, young people and families. This highly interactive workshop examines the art of recording in various contexts. Learn how to write well structured notes and reports which achieve their purpose as tools to help protect and support children and young people. Participants will learn to apply the ‘rules’ for succinct but effective recording, and increase their confidence in producing effective records to support practice.

 

Who should attend?

Government and community agency workers, family support workers, youth workers, foster and kinship care support workers, intervention service workers.

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  • For the Record
     August 27, 2024
     9:30 am - 4:00 pm

First-Up – client response training for administration staff

by | Mar 18, 2024

Administration workers are often the first persons with whom a client of your agency will have contact. When that initial contact is by an upset, highly anxious or angry client, it is not easy to find the right response. This workshop equips and supports administration workers in their role of providing ‘first-up’ responses to clients and members of the public who present in person at reception or over the phone. We consider how to interact calmly and safely with people who are presenting in a state of crisis, including how to convey empathy while encouraging de-escalation. A workshop for all administration workers who may be ‘first-up’ in responding helpfully in difficult situations or helping to de-escalate potential crises.

Who should attend?

Administration workers in human service agencies who have direct ‘front counter’ or telephone contact with clients and members of the public.

We're sorry, but all tickets sales have ended because the event is expired.

  • First Up
     August 8, 2024
     9:30 am - 4:00 pm