by admin | Jan 10, 2025
Administration staff are often the first people that service users have contact with at your organisation. If they are angry, upset, anxious or erratic in their behaviour, this can be very challenging for administration staff. This workshop equips and supports administration workers in their role of being ‘first-up’ for service users who present in person at reception or over the phone. Participants consider how to interact calmly and safely in responding to people who are presenting in a state of crisis, including how to convey empathy while encouraging de-escalation. This is a workshop for all administration workers who may be ‘first-up’ in responding helpfully in difficult situations or helping to deescalate potential crises.
Who should attend?
Administration workers in human service agencies who have direct ‘front counter’ or telephone contact with clients and members of the public.
-
First Up
August 26, 2025
9:30 am - 4:00 pm
by admin | Jan 10, 2025
Administration staff are often the first people that service users have contact with at your organisation. If they are angry, upset, anxious or erratic in their behaviour, this can be very challenging for administration staff. This workshop equips and supports administration workers in their role of being ‘first-up’ for service users who present in person at reception or over the phone. Participants consider how to interact calmly and safely in responding to people who are presenting in a state of crisis, including how to convey empathy while encouraging de-escalation. This is a workshop for all administration workers who may be ‘first-up’ in responding helpfully in difficult situations or helping to deescalate potential crises.
Who should attend?
Administration workers in human service agencies who have direct ‘front counter’ or telephone contact with clients and members of the public.
We're sorry, but all tickets sales have ended because the event is expired.
-
First Up
May 8, 2025
9:30 am - 4:00 pm
by admin | Mar 18, 2024
Supervisors in the area of child, youth and family welfare commonly learn how to supervise solely through ‘on the job’ experience. Their main source of knowledge may be their own experiences of being supervised. This interactive one-day workshop helps supervisors in child and family welfare and youth services to understand supervision as a specific area of practice and to develop their practice skills in this area. Participants consider contemporary thinking and knowledge around supervision frameworks and models and are supported to use this in developing their supervision practice approach. This workshop is delivered by experts in supervision who have delivered supervision for over 25 years.
Who should attend?
Government and community agency workers currently supervising staff, new supervisors and workers interested in taking on a supervisory role.
We're sorry, but all tickets sales have ended because the event is expired.
-
Holding the Space
November 7, 2024
9:30 am - 4:00 pm
3 hour online Zoom session
by Rebecca Buntain | Mar 18, 2024
Work to reconnect or reunify children, young people and their families is complex, sensitive, challenging and rewarding. It must be done well. We know that most children and young people living away from their families will return home – at some point, in some way. Even for those who cannot ‘go home’, research suggests there are benefits in family connection. The craft of this work lies in how to determine the optimal level and nature of this connection for individual children and young people. If you are interested in exploring this area of practice with a view to clarifying and consolidating your understanding, skills and approach, this is the workshop for you. Contemporary thinking and research inform activities designed to develop your knowledge and skills in: assessing safety; planning effective support and intervention; and collaborative work with children, young people, their families and carers in this emotive and critical work.
Who should attend?
Government and non-government practitioners supporting vulnerable children, young people and families, residential and SILS workers, foster care support workers from kin-finding and kin-support services.
We're sorry, but all tickets sales have ended because the event is expired.
-
Session One
October 15, 2024
9:30 am - 12:30 pm
-
Session Two
October 16, 2024
9:30 am - 12:30 pm
by Rebecca Buntain | Mar 18, 2024
Developed by Chris-Maree Sultmann who has trained in this area for 25 years, this research-informed workshop on risk assessment, developed specifically for Queensland practitioners, positions you to maintain currency in your practice with vulnerable children and families. Assessing risk remains central to supporting families in protecting and caring for their children, yet many practitioners remain unclear about the fundamentals of risk assessment work. The complexities of this work are many, as is the responsibility to ‘get it right’. Tensions exist where some practitioners find it tricky to integrate risk assessment with strengths-oriented practice, or to work together with families in identifying risk and building safety for children. This workshop ‘digs deeper’ into these questions, identifying the concepts, processes and skills fundamental to risk assessment and exploring how to put these into practice with families.
Who should attend?
Staff from Family and Child Connect services, Intensive Family Support services and any practitioners from across the health, domestic and family violence, education and community sectors who have a direct role in working with vulnerable children and families or who supervise and guide others in this.
We're sorry, but all tickets sales have ended because the event is expired.
-
Session One
September 10, 2024
9:30 am - 12:30 pm
-
Session Two
September 11, 2024 - September 12, 2024
9:30 am - 9:55 am
