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Terms and Conditions

Conditions of registration and payment for workshops

The number of participants per workshop is limited to 16.  If the workshop is full, you will be advised immediately and your money refunded in full or you may opt to be added to a waiting list for the next presentation of that workshop. You will be contacted in the event of a place in the workshop becoming available.

Workshops will run as scheduled on the condition that a minimum number of participants enrols for the workshop.   Acceptance of your registration does not constitute a guarantee that the workshop will occur.  Where a workshop is cancelled due to low registration numbers, you will be advised at least one week before the scheduled dated.

Your registration may be transferred by you to another person, but only if this is for the full workshop.

Sharing of one registration by more than one person is not accepted.

Refund policy

If a scheduled workshop is cancelled by us, any monies paid by you will be refunded in full.  Alternatively you may wish to retain a credit towards the cost of a future workshop.

If you cancel your registration:

  • a full refund will be made for cancellation if your advice is received by us two weeks or more before commencement of the workshop. Alternatively you may wish to retain a credit towards the cost of a future workshop
  • if your advice of cancellation is received by us less than two weeks before the commencement date, but at least one week before, 50% only of the workshop fee will be charged
  • if your advice of cancellation is received by us less than one week before the commencement date, you remain liable for the full workshop fee.

No refund will be made for your non-attendance without notice at all or part of the workshop.

Should you need to change a workshop for which you have booked please  contact us.

Customer Service Policy

Encompass Family and Community Pty Ltd is committed to providing exceptional customer service and quality services. We endeavour to make sure that all services listed on our website are available on the advertised date and that pricing is true and correct. In the event that a workshop for which you have enrolled is full or is no longer available, we will notify you within two business days to arrange an alternative workshop or a full refund.

Security Policy

When purchasing from Encompass Family and Community Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us.