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Upcoming Workshops

For The record – effective case notes for child and youth work

Recording – particularly making case notes – is essential to effective child and youth work but can be difficult to do well. This highly interactive workshop examines the science and the art of recording in various contexts, with a focus on case notes. Learn how to write well-structured documents which achieve their purpose as tools to help protect and support children and young people. Participants will learn to apply the ‘rules’ for succinct but effective recording, including efficient and useful case notes, assessment notes and action plans, and well-supported practice decisions.

Who should attend?

Government and community agency workers, family support workers, youth workers, foster and kinship care support workers, intervention service workers.


  • March 1, 2018
    9:30 am - 4:00 pm
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SaFa training – Risk assessment in action: the art of judging risk in child protection

Safety and risk assessments are foundation skills for effective child protection practice, underpinning all decisions about safety and support. This comprehensive workshop uses evidence-based knowledge to develop participants’ understanding of the concepts central to risk assessment in contemporary child protection practice. Beyond a core understanding and skills-base in child protection, this workshop challenges participants to examine how they apply knowledge in practice. Practical exercises, using frameworks which reinforce good quality assessments, enable participants to increase their competence in making comprehensive assessments and defensible decisions.

Who should attend SaFa training?

Child protection workers in government and community based services, including Family and Child Connect, Intensive Family Support, statutory intervention services and FIS, alternative care and reunification services, Aboriginal and Torres Strait Islander Family Wellbeing services. Both experienced workers and those newer to the field will benefit.


  • March 29, 2018
    9:30 am - 4:00 pm
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Are the Kids OK? Assessing risk while supporting families

Targeted at anyone working in a support role with families and young people, this workshop is a popular favourite which regularly receives rave reviews by participants. All who work with families, children and young people must have as their focus the safety and well-being of the children. An ability to assess the risk of harm, and to recognise both protective factors and indicators of danger, is crucial. This one day workshop provides an opportunity for participants to develop their knowledge and skills specific to work with families where the well-being of children is a focus. Participants will have the opportunity to apply core concepts and knowledge to their own practice context.

Who should attend?

Workers providing early intervention and family support services; people who work with young parents and families in crisis; workers in housing, DFV, and health services.


  • April 19, 2018
    9:30 am - 4:00 pm
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Effective Supervision For Supervisors – being the best you can be!

Supervisors in the area of child, youth and family welfare commonly learn how to supervise solely through ‘on the job’ experience. Their main source of knowledge may be their own experiences of being supervised. This interactive one-day workshop helps supervisors in child and family welfare and youth services to understand supervision as a specific area of practice and to develop their practice skills in this area.  Participants consider contemporary thinking and knowledge around supervision frameworks and models and are supported to use this in developing their supervision practice approach.

Who should attend?

Government and community agency workers currently supervising staff, new supervisors and workers interested in taking on a supervisory role.


  • May 31, 2018
    9:30 am - 4:00 pm
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Working with Complexity – parents with mental health, substance use & family violence issues

Frontline workers confront increasingly complex family situations where the safety of children and young people is linked to serious and seemingly chronic parental issues. These issues can also complicate engagement, relationship-based practice, goal-setting and planning. This workshop considers practice skills in working with families to make a difference, when parental issues relate to the often concurrent issues of mental health, substance misuse and family violence. This workshop reflects upon frameworks for understanding parental functioning, including complexity and change theory, and considers how best to respond to the needs of children in these circumstances. Workshop content is evidence-based and focuses on decision making which balances safety with least intrusive intervention.

Who should attend?

Child protection workers in government and community agencies, including investigation and assessment, Family and Child Connect, Intensive Family Support, statutory intervention services, Family Wellbeing Services, foster and kinship care support services and reunification services.


  • June 21, 2018
    9:30 am - 4:00 pm
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First-Up – client response training for administration staff

Administration workers are often the first persons with whom a client or potential client of your agency will have contact. When that initial contact is by an upset, highly anxious or angry client, it is not easy to find the right response. This workshop equips and supports administration workers in their role of providing ‘first-up’ responses to clients and members of the public who present in person at reception or over the phone. We consider how to interact calmly and safely with people who are presenting in a state of crisis or affected by alcohol or drugs, including how to convey empathy while encouraging the client to contain their anger or upset or behaviour. A workshop for all admin workers who may be ‘first-up’ in responding helpfully in difficult situations or helping to de-escalate potential crises.

Who should attend?

Administration workers in human service agencies who have direct ‘front counter’ or telephone contact with clients and members of the public.


  • June 28, 2018
    9:30 am - 4:00 pm
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Family Ties – working with kinship and relative carers

We all acknowledge the principle that children and young people who need care are best placed with kin, if there are family members who can provide safety and help meet their emotional needs. However there are some challenges to be overcome! Achieving positive family contact with parents can be tricky, and research tells us that reunification planning can be more difficult than with non-relative carers. Family of origin patterns of interaction, and longstanding issues around relationships and the meanings attributed to past events, can be complicated. Cultural and customary kinship roles add a further dimension. This workshop puts the spotlight on the particular issues which workers must address for kinship care to work well, and considers strategies to assist all parties to focus on the child’s needs irrespective of ‘family’ issues.

Who should attend?

Workers in any agency working with kinship carers to actively support their care of children and young people, government and community services, Indigenous and non-Indigenous licensed care services.


  • August 2, 2018
    9:30 am - 4:00 pm
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NEW! DNA – development ‘N’ attachment for child protection work

Together, child development and attachment theory form a critical cornerstone underpinning practice across child protection, family support and youthwork. Yet many workers say they have only a hazy understanding of critical theoretical concepts and little real idea of how to use these in their practice.  This new one day workshop draws on contemporary developments in research and theory to provide a practical working knowledge of child development and attachment for frontline child protection workers.  Participants explore the implications of theoretical concepts for assessment and intervention and consider how to integrate theory with daily practice in their specific role.

Who should attend?

Front-line workers, their team leaders and senior practitioners across the child protection, family support and youth sectors.


  • November 1, 2018
    9:30 am - 4:00 pm
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Bridging Troubled Waters – resolving workplace issues and difficult team dynamics

Positive team dynamics underpin effective workgroups and when all is well, we may take this harmony for granted. But when conflict or personality clashes persist, everyone is affected and productivity can plummet. This workshop considers the tricky issues in managing workplace conflict and tension and restoring harmony. How do you engage ‘difficult’ workers who do not respond to the usual supervisory efforts to change unacceptable behaviour? How do you use your own personality and negotiation skills to ensure fair dealing while getting to the source of trouble? What strategies and techniques might help? This workshop is for competent supervisors who need a few more tricks up your sleeve in resolving workgroup issues and for those who want to avoid such issues arising.

Who should attend?

Team leaders, supervisors and managers responsible for workgroups in both government and
community agencies.


  • November 14, 2018
    9:30 am - 4:00 pm
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