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Upcoming Workshops

Are the Kids OK? Being child aware while supporting families

Targeted at anyone working in a support role with families and young people, this workshop is a popular favourite which regularly receives rave reviews by participants. All who work with families, children and young people must have as their focus the safety and well-being of the children. An ability to assess the risk of harm, and to recognise both protective factors and indicators of danger, is crucial. This one day workshop provides an opportunity for participants to develop their knowledge and skills specific to work with families where the well-being of children is a focus. Participants will have the opportunity to apply core concepts and knowledge to their own practice context.

Who should attend?

Workers providing early intervention and family support services; people who work with young parents and families in crisis; workers in housing, DFV, and health services.


  • February 28, 2019
    9:30 am - 4:00 pm
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First-Up – client response training for administration staff

Administration workers are often the first persons with whom a client or potential client of your agency will have contact. When that initial contact is by an upset, highly anxious or angry client, it is not easy to find the right response. This workshop equips and supports administration workers in their role of providing ‘first-up’ responses to clients and members of the public who present in person at reception or over the phone. We consider how to interact calmly and safely with people who are presenting in a state of crisis or affected by alcohol or drugs, including how to convey empathy while encouraging the client to contain their anger or upset or behaviour. A workshop for all admin workers who may be ‘first-up’ in responding helpfully in difficult situations or helping to de-escalate potential crises.

Who should attend?

Administration workers in human service agencies who have direct ‘front counter’ or telephone contact with clients and members of the public.


  • March 13, 2019
    9:30 am - 4:00 pm
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Effective Supervision For Supervisors – being the best you can be!

Supervisors in the area of child, youth and family welfare commonly learn how to supervise solely through ‘on the job’ experience. Their main source of knowledge may be their own experiences of being supervised. This interactive one-day workshop helps supervisors in child and family welfare and youth services to understand supervision as a specific area of practice and to develop their practice skills in this area.  Participants consider contemporary thinking and knowledge around supervision frameworks and models and are supported to use this in developing their supervision practice approach.

Who should attend?

Government and community agency workers currently supervising staff, new supervisors and workers interested in taking on a supervisory role.

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  • May 2, 2019
    9:30 am - 4:00 pm
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Working with Complexity – parents with mental health, substance use & family violence issues

Frontline workers confront increasingly complex family situations where the safety of children and young people is linked to serious and seemingly chronic parental issues. These issues can also complicate engagement, relationship-based practice, goal-setting and planning. This workshop considers practice skills in working with families to make a difference, when parental issues relate to the often concurrent issues of mental health, substance misuse and family violence. This workshop reflects upon frameworks for understanding parental functioning, including complexity and change theory, and considers how best to respond to the needs of children in these circumstances. Workshop content is evidence-based and focuses on decision making which balances safety with least intrusive intervention.

Who should attend?

Child protection workers in government and community agencies, including investigation and assessment, Family and Child Connect, Intensive Family Support, statutory intervention services, Family Wellbeing Services, foster and kinship care support services, Assessment and Service Connect practitioners and reunification services.


  • May 22, 2019
    9:30 am - 4:00 pm
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SaFa training – Risk assessment in action: the art of judging risk in child protection

Safety and risk assessments are foundation skills for effective child protection practice, underpinning all decisions about safety and support. This comprehensive workshop uses evidence-based knowledge to develop participants’ understanding of the concepts central to risk assessment in contemporary child protection practice. Beyond a core understanding and skills-base in child protection, this workshop challenges participants to examine how they apply knowledge in practice. Practical exercises, using frameworks which reinforce good quality assessments, enable participants to increase their competence in making comprehensive assessments and defensible decisions.

Who should attend SaFa training?

Child protection workers in government and community based services, including Family and Child Connect, Intensive Family Support, statutory intervention services and FIS, alternative care and reunification services, Aboriginal and Torres Strait Islander Family Wellbeing services, Assessment and Service Connect practitioners. Both experienced workers and those newer to the field will benefit.


  • June 12, 2019
    9:30 am - 4:00 pm
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NEW! It Takes a Village – social inclusion and family support work

How often have you heard this phrase ‘it takes a village’? In contemporary child welfare work we know and believe this to be true. We also know that too many of the families we work with remain isolated and excluded from the connections and opportunities they need to create the life they want. We know they often feel trapped under the weight of a ‘spiral of disadvantage’, that sometimes they – and we! – can’t clearly understand or articulate. This can affect our ability as workers to help families escape this disadvantage and succeed in moving forward.
This workshop offers a contemporary and practice-oriented frame of reference for the use of social inclusion theory in family support. Clarify your understanding of social exclusion and how exactly it can impact upon the ability of the families you work with to achieve the goals they have set for themselves. Consider how to harness the concepts and resources of social inclusion, in practice, to support families in overcoming exclusion and disadvantage. Think through how to help realise opportunity for families and support them to create their own village, within the family support role. How can social inclusion concepts be used to plan and deliver effective family support services to families?

Who should attend?

For government and non-government managers, supervisors and practitioners working in family support and reunification services.


  • June 27, 2019
    9:30 am - 4:00 pm
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High Voltage – working with ‘high risk’ adolescents

Work with young people with ‘high risk’ behaviours can carry shock potential – for young people themselves and others around them, including front-line workers. Workers often face the tricky challenge of providing an immediate response to extreme and dangerous behaviour by young people, in order to provide safety, while at the same time trying to connect with the hidden pain, trauma and unmet need underpinning this behaviour. This carries the inbuilt conundrum of maintaining a planned approach in the face of continuing crisis. If you are grappling with this ‘high voltage’ work then this is the workshop for you. It is informed by the AIM4® concept map, which supports a practical and effective approach to working with vulnerable young people, grounded in contemporary thinking and research.

Who should attend?

Workers in statutory and community services who work with young people with complex needs and challenging behaviour, including child safety, youth justice, education settings, residential care, youth services.


  • July 17, 2019
    9:30 am - 4:00 pm
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Tuning In to Acting Out – responding to the behaviours and needs of young people

This advanced workshop assumes that participants have a working knowledge of the impacts of disrupted attachment, trauma and loss upon young people in care or disengaged from family. We know that these issues underpin the often challenging behaviour of these young people. But how best to respond? This workshop takes a very practical approach to applying this theoretical knowledge in everyday work with troubled young people. It considers effective behaviour guidance, staying safe when behaviour is extreme, and responding to behavioural crises in ways which apply the evidence about ‘what works’ in addressing the underlying causes of the behaviour.

Who should attend?

Experienced workers in both government and community services working with young people, including youth workers, direct care workers in residential services for young people, statutory child protection and juvenile justice workers.

Details Price Qty
Workshop Registration $330.00 (AUD)*  

* price includes taxes


  • August 22, 2019
    9:30 am - 4:00 pm
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For The record – effective case notes for child and youth work

Recording – particularly making case notes – is essential to effective child and youth work but can be difficult to do well. This highly interactive workshop examines the science and the art of recording in various contexts, with a focus on case notes. Learn how to write well-structured documents which achieve their purpose as tools to help protect and support children and young people. Participants will learn to apply the ‘rules’ for succinct but effective recording, including efficient and useful case notes, assessment notes and action plans, and well-supported practice decisions.

Who should attend?

Government and community agency workers, family support workers, youth workers, foster and kinship care support workers, intervention service workers, Assessment and Service Connect practitioners.

Details Price Qty
Workshop Registration $330.00 (AUD)*  

* price includes taxes


  • September 19, 2019
    9:30 am - 4:00 pm
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First-Up – client response training for administration staff

Administration workers are often the first persons with whom a client or potential client of your agency will have contact. When that initial contact is by an upset, highly anxious or angry client, it is not easy to find the right response. This workshop equips and supports administration workers in their role of providing ‘first-up’ responses to clients and members of the public who present in person at reception or over the phone. We consider how to interact calmly and safely with people who are presenting in a state of crisis or affected by alcohol or drugs, including how to convey empathy while encouraging the client to contain their anger or upset or behaviour. A workshop for all admin workers who may be ‘first-up’ in responding helpfully in difficult situations or helping to de-escalate potential crises.

Who should attend?

Administration workers in human service agencies who have direct ‘front counter’ or telephone contact with clients and members of the public.

Details Price Qty
Workshop Registration $330.00 (AUD)*  

* price includes taxes


  • November 7, 2019
    9:30 am - 4:00 pm
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