A practical, one-day workshop for administration staff in human services

Administration workers are often the very first people service users meet—whether at the front counter or over the phone. When service users present as distressed, angry, anxious, or in crisis, it can create a significant challenge for the staff who greet them.

This popular one?day workshop gives administration workers the skills, confidence, and strategies to respond safely, calmly, and professionally in challenging moments. Participants explore how to convey empathy, maintain boundaries, and support de?escalation, all while staying grounded and effective in their role. If your administration team are “first?up” when difficult situations arise, this workshop will equip them to respond with clarity, compassion, and confidence.

Who should attend?

Administration workers in human service organisations who have direct ‘front counter’ or telephone contact with service users and members of the public.

Digging Deeper: risk assessment and family support work
A specialised workshop for Queensland family support practitioners

Risk assessment sits at the heart of effective work with vulnerable children and families—yet many family support practitioners still feel uncertain about the core concepts, processes, and practical application of this critical skill in their practice. The work is complex, the stakes are high, and the responsibility to “get it right” can feel immense.

Developed and delivered by Chris?Maree Sultmann, who brings more than 25 years of specialist training experience in this area, this research?informed workshop is designed specifically for Queensland family support practitioners wanting to maintain currency and confidence in their practice.

Across the day, we explore the foundations of high?quality risk assessment unpacking central concepts and building knowledge about core processes and skills in practice. Participants will look at how to partner with families in identifying risk and building safety for children and young people.

This workshop goes beyond the basics—it ‘digs deeper’ into the thinking, skills, and practical tools that underpin
sound risk assessment in family support.

Who should attend?

Practitioners, supervisors and managers from Intensive Family Support services, Assessment and Service Connect programs, Family and Child Connect services, Family Wellbeing Services, Family Participation Programs, Delegated Authority and any practitioners from across the health, domestic and family violence, education and community sectors who have a direct role in family support with vulnerable children and families or who supervise and guide others in this.

Digging Deeper: risk assessment and family support work
A specialised workshop for Queensland family support practitioners

Risk assessment sits at the heart of effective work with vulnerable children and families—yet many family support practitioners still feel uncertain about the core concepts, processes, and practical application of this critical skill in their practice. The work is complex, the stakes are high, and the responsibility to “get it right” can feel immense.

Developed and delivered by Chris?Maree Sultmann, who brings more than 25 years of specialist training experience in this area, this research?informed workshop is designed specifically for Queensland family support practitioners wanting to maintain currency and confidence in their practice.

Across the day, we explore the foundations of high?quality risk assessment unpacking central concepts and building knowledge about core processes and skills in practice. Participants will look at how to partner with families in identifying risk and building safety for children and young people.

This workshop goes beyond the basics—it ‘digs deeper’ into the thinking, skills, and practical tools that underpin
sound risk assessment in family support.

Who should attend?

Practitioners, supervisors and managers from Intensive Family Support services, Assessment and Service Connect programs, Family and Child Connect services, Family Wellbeing Services, Family Participation Programs, Delegated Authority and any practitioners from across the health, domestic and family violence, education and community sectors who have a direct role in family support with vulnerable children and families or who supervise and guide others in this.

A specialised workshop for practitioners supporting and working with foster carers and kin

There are no risk?free options in child protection. While family?based care offers significant benefits for vulnerable children and young people, it also brings risk elements that must be recognised, assessed and actively worked with in practice.

This workshop offers practitioners the opportunity to deepen their understanding of risk assessment in foster and kinship care. Participants will explore the core concepts, processes and skills that underpin sound risk assessment and consider how these apply in effective support work with carers – including vulnerability, harm and likely harm, risk and protective factors in family-based care, contemporary safeguarding knowledge and the critical thinking abilities essential to this work.

The focus is on building a practice approach that promotes safety, stability, and continuity for children and young people in family-based care. Workshop participants reflect on their role and relationship with carers, and consider knowledge, belief and thinking errors that may impact in practice.This is a workshop designed to strengthen confidence, sharpen professional judgements and promote purposeful, effective support to carers.

Who should attend?

Any practitioner involved in assessing, supporting and working with foster carers and kin, their supervisors and managers.

A practical, one-day workshop for administration staff in human services
Administration workers are often the very first people service users meet—whether at the front counter or over the
phone. When service users present as distressed, angry, anxious, or in crisis, it can create a significant challenge for
the staff who greet them.

This popular one?day workshop gives administration workers the skills, confidence, and strategies to respond
safely, calmly, and professionally in challenging moments. Participants explore how to convey empathy, maintain
boundaries, and support de?escalation, all while staying grounded and effective in their role. If your administration
team are “first?up” when difficult situations arise, this workshop will equip them to respond with clarity, compassion,
and confidence.

Who should attend?

Administration workers in human service organisations who have direct ‘front counter’ or
telephone contact with service users and members of the public.