A practical, interactive workshop for supervisors in child, youth and family services

Many professionals step into supervisory roles having learned “on the job,” relying largely on their own experiences of being supervised. While this lived experience is valuable, most supervisors tell us they want more—more clarity, more structure, and more confidence in how to guide and support others.

One of our most popular workshops, this interactive training gives supervisors the knowledge, tools and frameworks they need to strengthen their practice. Participants explore contemporary supervision models, principles, and core processes, and learn how to build their own purposeful, effective approach to supervision with individual staff, teams, or groups.

Delivered by highly experienced professionals who have been providing supervision and training others in this field for more than 25 years, this workshop is ideal for new supervisors as well as those with up to five years of experience in a supervisory role, who are looking to refine and polish their supervision practice.

Who should attend?

Professionals across the government and non-government child, youth and family sectors who are new to their supervisory role, as well as those in their first five years of being a supervisor and those interested in taking on a supervisory role in the near future.

A practical, one-day workshop for administration staff in human services

Administration workers are often the very first people service users meet—whether at the front counter or over the phone. When service users present as distressed, angry, anxious, or in crisis, it can create a significant challenge for the staff who greet them.

This popular one?day workshop gives administration workers the skills, confidence, and strategies to respond safely, calmly, and professionally in challenging moments. Participants explore how to convey empathy, maintain boundaries, and support de?escalation, all while staying grounded and effective in their role. If your administration team are “first?up” when difficult situations arise, this workshop will equip them to respond with clarity, compassion, and confidence.

Who should attend?

Administration workers in human service organisations who have direct ‘front counter’ or telephone contact with service users and members of the public.

Developed and delivered by Chris-Maree Sultmann who has trained in this area for over 25 years, this researchinformed workshop on risk assessment, developed specifically for Queensland practitioners, positions you to maintain currency in your practice with vulnerable children and families. Assessing risk and safety is central to supporting families in protecting and caring for their children, yet many practitioners remain unclear about the fundamentals of risk assessment work. The complexities of this work are many, as is the responsibility to ‘get it right’. Tensions exist where some practitioners find it tricky to integrate risk assessment with strengths-oriented practice, or to work together with families in identifying risk and building safety for children. This workshop ‘digs deeper’ into these questions, identifying the concepts, processes and skills fundamental to risk assessment and exploring how to put these into practice in family support.

Who should attend?

Staff from Intensive Family Support services, Family and Child Connect services, Family Wellbeing Services, Family Participation Programs, Delegated Authority and any practitioners from across the health, domestic and family violence, education and community sectors who have a direct role in working with vulnerable children and families or who supervise and guide others in this.