Positive team dynamics underpin effective workgroups and when all is well, we may take this harmony for granted. But when conflict or personality clashes persist, everyone is affected and productivity can plummet. This workshop considers the tricky issues in managing workplace conflict and tension and restoring harmony. How do you engage ‘difficult’ workers who do not respond to the usual supervisory efforts to change unacceptable behaviour? How do you use your own personality and negotiation skills to ensure fair dealing while getting to the source of trouble? What strategies and techniques might help? This workshop is for competent supervisors who need a few more tricks up your sleeve in resolving workgroup issues and for those who want to avoid such issues arising.
Who should attend?
Team leaders, supervisors and managers responsible for workgroups in both government and
- September 6, 2018
9:30 am - 4:00 pm